I need your comments by

Most of us in the corporate world have either sent or received an email that starts off something like this.  It’s a reasonable task with usually a reasonable deadline.  But is it a reasonable expectation?  A lot depends on the culture of your...

Saying yes to change

There’s a bunch of research about getting someone to say yes to something.  It typically takes 6 times longer, or more effort, to say yes to something than it does no.  It’s one thing to see it on paper, it’s something different when you...
Process Improvement

Process Improvement

New tools for EAI (Enterprise Application Integration) and CRM (Customer Relationship Management) are starting to make the impossible possible for many companies.  Data that previous could not be shared between legacy systems can now flow freely.  It is also...